a dedication to real environmental, social, and fiscal sustainability. Develop a plan to transform Counter Cultures Customer Experience function to a be an industry leader across multiple channels (phone, email, chat, social media, mobile, etc). Set goals and monitor progress, develop customer support department and team member goals. Visual acuity requires close visual acuity to perform activities such as preparing and analyzing data and figures, transcription, viewing a computer terminal, extensive reading, etc.
Key liaison with IT and OPS. CRM Ticketing System to ensure efficient workflows and accurate documentation of customer service actions and discussions. A commitment to creating cutting edge coffee people. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Develop and maintain the plan for Customer Experience. Recruit new team members where required. Finalist candidates for employment will be required to demonstrate USA employment eligibility (per federal and state law, Counter Culture Coffee participates in the federal E-Verify program).
West louis coupon code, Westside discount code,
Requirements, at least 3 years of management experience in a retail/wholesale customer support setting with strong supervisory and coaching abilities. Physical requirements sedentary work. Preferred Skills, netsuite, Zoho, and Woo Commerce experience. Other channels including Email, Social media, webchat, etc to ensure consistency across all customer touchpoints. Develop and oversee listening and engagement on various platforms (website, social media, blogs, forums, receptionist, etc). Based in Durham, NC, with regional offices around the country, Counter Culture Coffee has been continuously innovating in the coffee industry since 1995and were looking for new team members to help us expand our efforts. Phone tree system to ensure inbound calls are efficiently directed where they need.